A dedication and ribbon cutting ceremony took place on the evening of June 20, 2011 to mark the opening of a new joint technical center in Houston that will showcase DMG and Mori Seiki machine tools and technology for the energy and oil field industries. The official, three-day grand opening event of the Technical Center followed, with visits by over five hundred attendees.
The 22,500-square-foot facility is one of the largest of Ellison’s 21 locations across the U.S and Canada and includes a full staff of over 25 service, application and sales engineers, including engineering support staff from DMG / Mori Seiki USA. All were on hand to support user requests and to give demonstrations and tours at the grand opening event.
Machine demonstrations and technical seminars focused on BIG Technology – specifically for the application of large machines like the NT6600DCG integrated mill turn center, DMU 125 FD duoBLOCK universal milling machine and the NZL6000 two?turret lathe. Seminars were presented on new oil and gas machining strategies, as well as increasing productivity through employee education and training.
The 6,500 sq ft showroom was designed to demonstrate the latest in DMG and Mori Seiki technology and advanced machining processes. Future visitors will be able to see live demonstrations on industry-specific technology emphasizing process optimization, testing and development. The facility also features a state-of-the-art training and media area for customer seminars, product demonstrations and training sessions. This area was utilized by over thirty partner suppliers during the grand opening event, bringing opportunity for visitors to collaborate with multiple experts in one, convenient location.
Ellison Technologies and DMG / Mori Seiki support engineers will continue to provide total customer support from the new Houston facility location by offering engineering services including test cuts, turnkeys, and accessory integration. Customer service is further enhanced by the nearby DMG / Mori Seiki Dallas Technical Center and its massive inventory of over $125 million in spare parts.
“DMG / Mori Seiki and Ellison Technologies remain focused on continuing to provide exemplary customer support in all areas — R&D, technology, education, service, parts and partner products”, says President of DMG / Mori Seiki USA, Mark Mohr. “With that goal in mind, we are pleased to expand our services at the Houston Technical Center and look forward to continuing to meet and exceed customer expectations.
Filed Under: Industrial automation