The FCC will begin releasing consumer complaint data from robocalls and telemarketing ploys on a weekly basis to help developers build better spam safeguards, the Commission announced Wednesday.
“Consumers want and deserve effective tools to empower them to choose the calls and texts they receive,” said the FCC’s Consumer and Governmental Affairs Bureau chief Alison Kutler. “This data will help improve do-not-disturb technologies so they can provide the best service for consumers.”
The FCC said the weekly releases will include the originating phone numbers of telemarketers and automated robocalls, the time of the call and type of call or message to allow developers to design and enable better robocall-blocking technologies. The service may also help companies better determine which calls and texts a consumer might choose to block or filter and help the commission may more informed policy decisions, the FCC said.
The data will be made available on the FCC’s Consumer Help Center’s website.
The move follows the FCC’s June approval of do-not-disturb technologies. The FCC said it received more than 215,000 consumer complaints related to unwanted calls and texts last year alone.
Filed Under: Industry regulations