Verizon Enterprise Solutions has introduced a new Unified Customer Experience solution that will allow businesses in all industries to connect with customers via Web chat, social media, email or mobile.
The soon-to-be-available addition will enable enterprise and government agencies alike to deliver a personalized and superior omni-channel experience to clients. The solution offers multiple options for connecting with customers, including the callback service to be used when call volumes are high, or interactive voice recognition and speech analytics that are designed to deliver a personalized experience.
Verizon’s Unified Customer Experience is an evolution of its Customer Contact Solutions portfolio suited for small to large enterprises.
Sequans Communications S.A. announced the successful completion of interoperability testing of Sequans’ Calliope Cat 1 LTE chipset with NTT DOCOMO, Inc., Japan’s largest mobile operator. Sequans said it is the first single-mode Cat 1 LTE chip solution to enter the market in Japan.
Cat 1 LTE is the lowest throughput category of the existing LTE standard and can economically connect numerous types of IoT devices while coexisting with Cat 3 and 4 devices on the same network. NTT DOCOMO will provide Cat 1 LTE technology to connect M2M and other IoT devices to its network.
Huawei and Cosmote, Greece’s largest mobile operator and member of the OTE Group, announced the successful completion of a field trial testing a microwave “Super Dual Band” solution for multi-gigabit backhauling. The trial started in January.
Huawei’s “Super Dual Band” solution bonds the traditional frequency (6-42GHz) together with E-band (71-86GHz) to offer increased protection via special link aggregation techniques and advanced Quality of Service mechanisms. “Super Dual Band” solution combines the long distance benefit of traditional frequencies together with the large capacity advantage of the E-Band, ensuring efficient multi-gigabit transmission for links even exceeding 7 Km.
Radisys has launched DCEngine, its hyperscale data center infrastructure solution. Based on Open Compute Project principles, the new solution offers a pre-installed, ready-to-deploy frame; 2.4 petabytes of storage and up to 152 Intel Xeon class processors in a standard 42 RU frame; a flexible software and management framework; professional cradle-to-grave lifecycle management; and design specifications that meet NEBS temperature EMI and seismic requirements.
Radisys said it has already received initial orders for the product from one of the world’s largest mobile operators and is expecting additional meaningful deployments over the course of this year.
Tele2 has selected Nokia as supplier of its LTE small cells products following the successful trial of the company’s outdoor and indoor small cells. The operator has begun commercial deployments of Flexi Zone LTE base stations, which create a network of low-power LTE access points that complement an operator’s existing macro base station-based infrastructure to provide a better user experience in hot spots and indoor locations.
Nokia’s Flexi Zone solution has already been installed at Tele2’s new flagship store in Amsterdam, which will open soon.
Filed Under: Infrastructure, IoT • IIoT • internet of things • Industry 4.0