IRVINE, Calif., — Lantronix, Inc. (Nasdaq: LTRX) announces the availability of ManageLinx™, a powerful platform for application services. VIP Access™, the first available application, provides secure, easy-to-deploy remote Internet access to virtually any piece of networked equipment behind firewalls, from a central location. ManageLinx is an ideal platform for original equipment manufacturers (OEMs) or managed service providers (MSPs) to generate, expand or accelerate remote product service (RPS) or smart service business offerings.
According to AberdeenGroup, the average expense of rolling a truck to service customer equipment is $209 per incident. If an RPS solution is deployed, OEMs with a staff of 50 technicians, making three onsite service calls daily, can reduce the number of calls by at least 30%, saving $2.3 million or more annually. RPS can also help increase equipment uptime by 13.5 %, decrease mean time to repair by 14.1% and boost service revenues and profitability by 17.6%.
ManageLinx utilizes the Internet to create a “Virtual Device Network” (VDN) that allows access to only authorized equipment, without visibility to any other part of the network or compromising IT policies or firewall integrity. Extremely easy to deploy, the ManageLinx platform does not require any changes to the network hardware or configuration.
The initial ManageLinx offering consists of the Device Services Manager (DSM) and the Device Services Controller (DSC). Acting as a publicly accessible VDN router, the DSM manages DSC units on the local area network (LAN) at each location. The DSM serves as a proxy connection point for participating DSCs and relays connections between user hosts and destination devices. It also offers a complete Web 2.0-based management system for all configuration and control. The DSM administrator can configure individual devices, set up automated device discovery on remote networks, perform automated monitoring and enable secure access to any device visible to a participating DSC. Combining ManageLinx with Lantronix SecureLinx™ line of IT management equipment, administrators can also remotely access servers, PBX (Private Branch eXchange) systems and other IT infrastructure assets for a complete end-to-end remote service solution.
Understanding the need for an easy-to-deploy solution, ManageLinx requires zero-configuration. Simply plug in the power, plug in the Ethernet connection and insert the supplied USB flash drive. The Auto Discovery service finds networked equipment on the LAN and establishes an instant presence on the network. After setup, the service provider can access authorized equipment without changing hardware or network configuration, or interfering with existing customer IT policies.
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